Benchmark category

Call Center Services

Contact center and telephone response services, commonly priced per call or per agent hour.

Category slug: call-center-services
Taxonomy version: 2026.08.1
Snapshot: b4ebc76bb81bb536
Computed: Aug 27, 2026

Median current award value

$4,794,384²

Comparable awards

26³

Year over year

-62.8%

Last twelve months against the twelve before, which had a median of $7,339,970

10th

$358,795

25th

$1,748,023

Median

$4,794,384

75th

$19,973,920

90th

$43,849,835

This benchmark rests on 26 awards. It is published because it clears the minimum sample size, but the spread is wide enough that a single unusual award moves it.

Measures

Three distinct measures, deliberately not collapsed into one price.

Measure	p25	Median	p75	Awards	Definition
Current award value	$1,748,023	$4,794,384	$19,973,920	26	Distribution of current award value across comparable awards
Potential value with options	$550,000	$5,031,382	$25,340,546	38	Distribution of potential award value including option periods
Obligated to date	$1,505,251	$3,920,000	$18,082,194	27	Distribution of total obligations to date

Awards behind this benchmark

The largest comparable awards counted in the current snapshot.

Award	Contractor	Agency	Place	First action	Current value
75FCMC22C0038 CONTACT CENTER OPERATIONS	MAXIMUS FEDERAL SERVICES, INC.	Department of Health and Human Services	VA	Apr 16, 2026	$2,793,630,348
2032H524F00296 INTERNAL OPERATIONS AND ACCOUNTING SUPPORT SOFTWARE AND PROJECT MANAGEMENT SUPPORT IRS MAC (DMMS IT) INCORPORATES EXECUTIVE ORDER 14398, RACIALLY DISCRIMINATORY DIVERSITY, EQUITY, AND INCLUSION DISCRIMINATION BY FEDERAL CONTRACTORS.	MAXIMUS FEDERAL SERVICES, INC.	Department of the Treasury	MD	Jun 8, 2026	$94,118,419
75D30122F14285 CDC INFO	MAXIMUS FEDERAL SERVICES, INC.	Department of Health and Human Services	VA	Aug 17, 2022	$71,229,540
36C10X25C0002 BRIDGE CONTRACT FOR CONTACT CENTER STAFFING SUPPORT	BOWEN CONSULTING GROUP, INC., THE	Department of Veterans Affairs	VA	Jan 29, 2025	$56,958,992
70FBTX25F00000026 THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE AND CLOSEOUT.	MAXIMUS FEDERAL SERVICES, INC.	Department of Homeland Security	VA	Jun 25, 2026	$49,759,706
70T01023F5600N001 TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES.	KECH INC	Department of Homeland Security	KY	Feb 15, 2023	$37,939,964
W81XWH21C0077 INTRANSITION CALL CENTER SUPPORT SERVICES	LEIDOS, INC.	Department of Defense	MD	Apr 16, 2026	$26,971,460
FA830725FB089 JOINT CYBER COMMAND AND CONTROL ENTERPRISE SERVICE CENTER	MAXIMUS FEDERAL SERVICES, INC.	Department of Defense	VA	Apr 10, 2026	$26,962,530
2032H524F00423 EDOS EDP TASK ORDER -- ENTERPRISE DEVELOPMENT OPERATIONS SERVICES (EDOS) ENTERPRISE DATA PLATFORM (EDP)	MAXIMUS FEDERAL SERVICES, INC.	Department of the Treasury	MD	Aug 6, 2024	$23,157,002
36C10X26C0006 VETERANS EXPERIENCE OFFICE CONTACT CENTER STAFFING SUPPORT SERVICES	ENCORE JV1 LLC	Department of Veterans Affairs	VA	May 7, 2026	$21,865,645
75N91025C00008 THE NATIONAL CANCER INSTITUTE'S (NCI) CANCER INFORMATION SERVICE (CIS) IS AN EXISTING AND ESTABLISHED CRITICAL COMPONENT OF HEALTHCARE DELIVERY, PARTICULARLY IN FACILITATING PUBLIC ACCESS TO CLINICAL TRIALS. ESTABLISHED UNDER THE NATIONAL CANCER	FRED HUTCHINSON CANCER CENTER	Department of Health and Human Services	WA	Mar 13, 2025	$14,298,742
2032H523F00444 P00007 CLOSEOUT CONTRACT LABOR TO PROVIDE A SOLUTION TO IMPLEMENT DIGITAL NOTICES CAPABILITIES FROM IRS TO TAXPAYERS	MAXIMUS FEDERAL SERVICES, INC.	Department of the Treasury	MD	Apr 15, 2026	$12,890,578
47QFSA24F0016 FBI NICS CALL CENTER	KECH INC	General Services Administration	WV	May 18, 2026	$10,824,725
89303024FET000016 TRINITY APPLICATION SUPPORT SERVICES	MAXIMUS FEDERAL SERVICES, INC.	Department of Energy	DC	Sep 16, 2024	$9,857,729
86614820C00003 OPTION TO EXTEND SERVICES (3-MONTH) - REAC TECHNICAL ASSISTANCE CALL CENTER	ICUBE-IT JV	Department of Housing and Urban Development	VA	May 18, 2026	$7,673,893
89303025FET000020 CALL ORDER FOR INFINITY APPLICATION SERVICES UNDER THE MAXIMUS FEDERAL SERVICES, INC BPA 89303024AET00003.	MAXIMUS FEDERAL SERVICES, INC.	Department of Energy	DC	Feb 5, 2025	$4,822,210
47QACA26F0241 OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES	MAXIMUS FEDERAL SERVICES, INC.	General Services Administration	DC	Jun 18, 2026	$4,766,557
H9821026CE001 DEFENSE TRAVEL MANAGEMENT OFFICE TRAVEL ASSISTANCE CENTER	EDGEWATER FEDERAL SOLUTIONS, INC.	Department of Defense	MD	Apr 13, 2026	$3,091,836
86615724C00015 SINGLE FAMILY INSURANCE OPERATIONS DIVISION (SFIOD) SUPPORT SERVICE CENTER (SSC)	MCL ALLIANCE, LLC	Department of Housing and Urban Development	MD	May 12, 2026	$2,942,861
68HERH25C0003 NATIONAL LEAD INFORMATION CENTER (NLIC) AND TSCA ASSISTANCE INFORMATION SERVICE (TAIS) HOTLINE P00009: THE PURPOSE OF THIS MODIFICATION IS TO ADD INCREMENTAL FUNDING IN THE AMOUNT OF $86,851.40. OPTION FAR 52.217-8 IS FULLY FUNDED.	GOODWILL VISION ENTERPRISES, INC.	Environmental Protection Agency	DC	Apr 23, 2026	$2,524,008

Related records

Derived from awards these records share, ordered by how many.

Industry codes in this category

561422 — Telemarketing Bureaus and Other Contact Centers43

Buying agencies

Places of performance

Related categories

Sources and method

Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.

Distribution of current award value across comparable awards. Indefinite delivery vehicles are excluded because their ceiling values are not comparable to individual awards. Values beyond 3 times the interquartile range outside the first and third quartiles are excluded, as are values of zero or less. A cohort is published only when at least 10 comparable awards remain after exclusions. Awards whose category classification is below the confidence threshold are excluded from these statistics.

1Computed from USAspending.gov, last refreshed Aug 27, 2026. Award records are United States Government works.
2Distribution of current award value across 26 awards classified into this category, as of Aug 27, 2026. Snapshot b4ebc76bb81b, code ddc523726155f720.
3Sample is 26 awards. Percentiles from a sample this small move materially when a single award is added, so treat the range as indicative rather than settled.

Source data refreshed: Today
Metric definition: current_award_value@2026.08.1
Definition hash: 47e351283780691d
Page evaluation: seo@2026.08.3

Note 1 applies to every figure on this page. These are award values, not unit prices: federal award records report obligations and award values, not dollars per square foot or per hour.