HAFB Front Desk Data Entry Specialist

The 66th Force Support Squadron (FSS) at Hanscom AFB have a need for a Front Desk Sata Entry Specialist for the Military and Family Readiness Center (M&FRC). The Contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the M&FRC, schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. The contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application, to include but not limited to, scheduling clients for classes and workshops and sending reminder emails one week prior to class start date or a timeline suggested by program managers. Please see the Performance Work Statement (PWS) for additional information. Amendment 1: Added language to section 18 in Combo/Synopsis. Amendment 2: Changes to the Combo/Synopsis such as, PoP dates, posting Q&A and quote submittal. Please see the Combo for these changes.