Benchmark category
IT Help Desk and Support
- Category slug
- it-support
- Taxonomy version
- 2026.08.1
- Snapshot
- 3c1a7a65863680b3
- Computed
- Aug 28, 2026
Last twelve months against the twelve before, which had a median of $2,504,276
Measures
Three distinct measures, deliberately not collapsed into one price.
| Measure | p25 | Median | p75 | Awards | Definition |
|---|---|---|---|---|---|
| Current award value | $262,412 | $1,573,225 | $6,875,821 | 424 | Distribution of current award value across comparable awards |
| Potential value with options | $468,750 | $1,666,206 | $7,882,593 | 544 | Distribution of potential award value including option periods |
| Obligated to date | $277,117 | $1,529,127 | $5,795,676 | 427 | Distribution of total obligations to date |
By place of performance
Only slices that independently clear the sample threshold are published.
| State | p25 | Median | p75 | Awards |
|---|---|---|---|---|
| DC | $650,000 | $3,087,997 | $8,630,479 | 100 |
| VA | $775,001 | $2,160,383 | $8,141,672 | 81 |
| MD | $543,778 | $3,069,436 | $7,792,379 | 44 |
| SD | $615,744 | $1,305,861 | $2,818,978 | 36 |
| CA | $59,897 | $992,027 | $3,655,101 | 18 |
| NC | $32,947 | $57,001 | $117,164 | 16 |
By awarding agency
| Agency | Median | Awards |
|---|---|---|
| department-of-defense | $6,916,987 | 93 |
| department-of-homeland-security | $116,705 | 65 |
| department-of-the-interior | $946,384 | 51 |
| department-of-transportation | $2,121,687 | 33 |
| department-of-health-and-human-services | $2,358,772 | 24 |
| department-of-veterans-affairs | $110,754 | 19 |
| department-of-state | $23,362,342 | 17 |
| national-aeronautics-and-space-administration | $4,599,165 | 17 |
| department-of-commerce | $2,433,632 | 12 |
| smithsonian-institution | $517,803 | 12 |
| department-of-justice | $256,378 | 11 |
| federal-emergency-management-agency | $51,910 | 11 |
| general-services-administration | $2,067,758 | 11 |
Awards behind this benchmark
The largest comparable awards counted in the current snapshot.
| Award | Contractor | Agency | Place | First action | Current value |
|---|---|---|---|---|---|
| HC102820F0032 GSM-O OPERATIONS AND SUSTAINMENT | LEIDOS, INC. | Department of Defense | MD | Apr 2, 2026 | $769,992,207 |
| 19AQMM19C0135 VISA SUPPORT SERVICES (VSS) AT THE NATIONAL VISA CENTER (NVC) AND KENTUCKY CONSULAR CENTER (KCC) | LDRM LLC | Department of State | DC | Sep 26, 2019 | $734,515,928 |
| SAQMMA17F3765 PASSPORT PRODUCTION SUPPORT SERVICES: DEOB CLINS | CGI FEDERAL INC. | Department of State | VA | Apr 13, 2026 | $620,185,766 |
| 19AQMM24C0062 RATE CARD INCREASE AND FUND CLIN 1008. TO PROVIDE COMPREHENSIVE ONSITE MANAGEMENT, ADMINISTRATION, AND PROCESSING SUPPORT AT THREE (3) PASSPORT CENTERS, AND TWENTY FOUR (24) PASSPORT AGENCIES NATIONWIDE. | CGI FEDERAL INC. | Department of State | DC | Mar 2, 2026 | $396,674,889 |
| 70SBUR23C00000009 APPLICATION SUPPORT CENTERS (ASC) OPERATIONS AND FACILITIES SERVICES CONTRACT. THE PURPOSE OF THIS ADMINISTRATIVE MODIFICATION IS TO FORMALLY ACKNOWLEDGE AND APPROVE THE CONTRACTORS PLAN TO UPGRADE CCTV'S AT MULTIPLE ASC LOCATIONS IN ACCORDANCE | AMENTUM SERVICES, INC. | Department of Homeland Security | VA | Mar 5, 2026 | $387,263,070 |
| HSSCCG11J00163 THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE EXCESS FUNDS FROM THE TASK ORDER AND TO DOCUMENT THE CLOSEOUT OF THE TASK ORDER. | GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. | Department of Homeland Security | DC | Apr 13, 2026 | $330,111,946 |
| HQ079618C0001 PROVIDE CYBER SECURE CLASSIFIED AND UNCLASSIFIED VIDEO TELECONFERENCING (VTC) SERVICES, PORTAL SERVICES, DATA MANAGEMENT SERVICES, BUSINESS AUTOMATION SERVICES AND END-USER TRAINING TO SUPPORT THE GLOBAL BMDS MISSION. | NETWORK MANAGEMENT RESOURCES INC. | Department of Defense | AL | Mar 23, 2026 | $282,802,934 |
| HC102821F0135 DCDC | LEIDOS, INC. | Department of Defense | MD | Mar 26, 2026 | $226,607,557 |
| HHSP23337001T FY26 UDO INITIATIVE | LOCKHEED MARTIN SERVICES, LLC | Department of Health and Human Services | DC | Apr 29, 2026 | $225,270,701 |
| HC102826F0010 OPERATIONS AND SUSTAINMENT SERVICES | LEIDOS, INC. | Department of Defense | MD | Mar 2, 2026 | $222,006,242 |
| HR001116C0001 SERVICE CONTRACTS | GENERAL DYNAMICS MISSION SYSTEMS, INC. | Department of Defense | TX | Apr 13, 2026 | $191,103,480 |
| 693JJ324F00481N THE PURPOSE OF THIS MODIFICATION IS TO REPLACE THE ORDER'S INVOICE INSTRUCTIONS WITH THE INVOICE INSTRUCTIONS ON THE CONTINUATION PAGES. | SCIENCE APPLICATIONS INTERNATIONAL CORP | Department of Transportation | DC | Mar 6, 2026 | $115,921,201 |
| HC102826F0011 GSM-O II MAINTENANCE AND REPAIR DODIN/DISN | LEIDOS, INC. | Department of Defense | MD | Mar 3, 2026 | $112,707,513 |
| 75N92021F00001 NHLBI SERVICE DESK, CONFIGURATION MANAGEMENT, AND INFRASTRUCTURE OPERATIONS AND MAINTENANCE | DLH, LLC | Department of Health and Human Services | MD | Apr 14, 2026 | $107,319,407 |
| 80NSSC19C0050 NATIONAL CENTER FOR CRITICAL INFORMATION PROCESSING AND STORAGE (NCCIPS) | SCIENCE APPLICATIONS INTERNATIONAL CORPORATION | National Aeronautics and Space Administration | MS | Jul 30, 2019 | $101,730,104 |
| 19AQMM25C0286 OPERATION OF BOOK PERSONALIZATION FACILITIES | CGI FEDERAL INC. | Department of State | VA | Sep 27, 2025 | $84,622,626 |
| 80AFRC21C0001 RESEARCH FACILITIES AND ENGINEERING SUPPORT SERVICES (RF&ESS). COVERS THREE PRIMARY FUNCTIONAL SERVICE AREAS: (1) DRYDEN AERONAUTICAL TEST RANGE (DATR) OPERATIONS & ENGINEERING, (2) SIMULATION LAB (SIM) SUPPORT, AND (3) CENTER-WIDE IT SERVICES. | ASRC FEDERAL SYSTEM SOLUTIONS LLC | National Aeronautics and Space Administration | MD | Mar 16, 2026 | $80,598,667 |
| HSSCCG11J00307 VERIFICATION INFORMATION SYSTEM (O&M SERVICES). THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE EXCESS FUNDS REMAINING ON THE TASK ORDER AND CLOSE OUT THE TASK ORDER. | GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. | Department of Homeland Security | DC | Apr 22, 2026 | $74,720,741 |
| 19AQMM23F1518 GSS 2.0 ASA | GENERAL DYNAMICS INFORMATION TECHNOLOGY INC. | Department of State | VA | Mar 18, 2026 | $74,712,840 |
| W519TC24C0005 HMSS HOSTING AND MANAGED SUPPORT SERVICES OY2 INCREMENTAL FUNDING. | KADIAK LLC | Department of Defense | AK | Mar 19, 2026 | $72,180,385 |
Related records
Derived from awards these records share, ordered by how many.
Industry codes in this category
Buying agencies
Places of performance
Related categories
Sources and method
Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.
Distribution of current award value across comparable awards. Indefinite delivery vehicles are excluded because their ceiling values are not comparable to individual awards. Values beyond 3 times the interquartile range outside the first and third quartiles are excluded, as are values of zero or less. A cohort is published only when at least 10 comparable awards remain after exclusions. Awards whose category classification is below the confidence threshold are excluded from these statistics.
- 1Computed from USAspending.gov, last refreshed Aug 27, 2026. Award records are United States Government works.
- 2Distribution of current award value across 424 awards classified into this category, as of Aug 28, 2026. Snapshot 3c1a7a658636, code ddc523726155f720.
- Source data refreshed
- Today
- Metric definition
- current_award_value@2026.08.1
- Definition hash
- 47e351283780691d
- Page evaluation
- seo@2026.08.3
Note 1 applies to every figure on this page. These are award values, not unit prices: federal award records report obligations and award values, not dollars per square foot or per hour.